When building rapport, sometimes less is more

Journal Reference: Eric Novotny, Mark G. Frank, Matthew Grizzard. A Laboratory Study Comparing the Effectiveness of Verbal and Nonverbal Rapport-Building Techniques in Interviews. Communication Studies, 2021; 72 (5): 819 DOI: 10.1080/10510974.2021.1975141 The new study led by Eric Novotny, a postdoctoral research associate at the Grady College of Journalism and Mass Communication, was published in Communication … Read more